Refund Policy

At PROHOUS INFRATECH (OPC) PRIVATE LIMITED (“HousNu”), customer and partner satisfaction is our priority. This Refund Policy outlines the terms governing fee returns for our professional subscription plans and directory services.

Standard Evaluation Window: 7 Calendar Days•Processing Speed: 5–10 Business Days•Payment Method: Credited to Source Bank / UPI

7-Day Window

Requests must be raised within 7 calendar days of plan purchase.

Zero Usage

No verified homeowner leads unlocked or contacted via CRM.

Support Ticket

Send email with registered invoice ID and account phone number.

5-10 Days

Automatic reversal straight to original payment method or card.

1Eligibility for Refunds

Refunds are applicable exclusively under all of the following conditions:

The refund request is formally lodged within 7 calendar days from the exact date and time of subscription activation.
The professional subscriber has not claimed, unlocked, or contacted any qualified client leads through the HousNu Professional Portal.
No premium profile boost, sponsored banner advertisement, or custom showcase spotlight feature was actively utilized during the billing cycle.

2Non-Refundable Cases

Refund requests will be declined in the following scenarios:

If the subscription has been utilized to connect with homeowners or access proprietary CRM lead contacts.
If the refund application is initiated after the 7-day initial evaluation period has elapsed.
Partial or proportionate monthly/annual refund requests where services were partially consumed.
Accounts suspended or terminated as a result of KYC misrepresentation, fraudulent portfolios, or ethical code violations.

3How to Request a Refund

To request a refund, please send a written notice to our billing team at info@housnu.com or contact our partner helpdesk on WhatsApp at +91 9987890227.

Please include the following details in your message:

• Registered Professional Name & Email ID

• HousNu Partner Registration No / Order ID

• Date of Transaction & Payment Receipt

• Specific reason for cancellation

4Processing Time & Settlement

Upon verification of eligibility, your refund will be authorized within 2 business days. The actual credit will appear in your bank account, credit card statement, or UPI wallet within 5 to 10 business days, governed by your acquiring bank's settlement schedule.